The Waterbury Water Departments mission is to provide safe, pure drinking water to the City of Waterbury, its residents and bordering town customers. Our core values are to provide outstanding customer service in all facets of our operations and administration, preserve the watershed areas with responsible, environmental compliance, stewardship and maintenance and develop a work force that is skilled, diverse, team orientated, customer friendly and works safely.
The Waterbury Water Department supplies on average 14 million gallons of drinking water per day to more than 125,000 people in Waterbury, Watertown, Prospect and Wolcott with almost 400 miles of water main and more than 26,000 water service connections. Drinking water is sampled daily with more than 100 Ct. DPH approved compliance sampling sites throughout the distribution system. Water is tested in compliant laboratories to ensure that all standards of water quality are being met or exceeded as set forth by the Ct. DPH and Federal EPA regulations.
Online Payments: May be made by visiting the Pay Online section of the website, located on the homepage.
Customer Service: (203) 574-8251
Listing files in 'Admin/Billing Forms'
EPA WaterSense Press Release
General Water Information
Lead In Drinking Water Information
Water Rate Schedule - Effective July 1, 2017.
$2.52 Water User Rate (per CCF)
Water Service charge (all sizes) is $5.00/quarter
Fire Service Charge (annual)
- 2" or smaller connection $77.00
- 4" connection $308.00
- 6" connection $693.00
- 8" connection $1,232.00
- 10" connection $1,925.00
- 12" connection $2,772.00
* 1 cubic foot = 7.48 gallons
For billing inquiries and general customer service questions please email us at
Contact via email: Watersewercustservwaterburyct.org
Billing & Collections
210 Municipal Road
Monday - Friday
8:00 a.m. to 3:50 p.m.
Tax Collector's Office
235 Grand Street, 1st floor
Monday - Friday
9:00 a.m. - 4:30 p.m.
Superintendent of Water
For water distribution, water mapping and field operation questions please email us at:
21 East Aurora Street
Waterbury, CT 06708
Phone: (203) 574-8251
Fax: (203) 574-6849