As part of the Finance Department in the City the Pension & Benefits office provides administration and guidance for employees and retirees who are covered by City benefit plans. Retirement plans include a 401(a) Money Purchase Plan, the Waterbury Retirement System which is a defined benefit plan, a 403(b) plan for Department of Education employees and a 457(b) Deferred Compensation Plan.

Welfare benefits include medical, health & wellness benefits, dental, pharmacy, life insurance, AD&D, a Section 125 flexible spending account, dependent care account (daycare), as well as a comprehensive Employee Assistance Program. There are also voluntary supplemental benefits available. We currently cover over 11,000 active employees, family members and retirees under City programs.

In an effort to improve your access to information and forms, we have included much of what you need below.

Current News & Events

FSA - Special Enrollment April 19 - April 30, 2021

For 2021 the IRS is allowing the City to offer an opportunity to all benefit eligible employees to make changes to their current FSA (Healthcare and Dependent Care) or permit new enrollments without a Qualifying Event. Please click on the appropriate form below, complete and submit between April 19 - April 30. Changes will be effective May 1, 2021. Forms should be submitted to the Pension & Benefits Office via email ( or fax (203.346.2685)

FSA Change Form

FSA Limited Purpose (have an HSA) New Enrollment Form

FSA Full Purpose (no HSA) New Enrollment Form



1. Telemedicine

2. Claims related to COVID-19 will be covered in full

3. Cigna - Nurse Hotline 24/7  - 1 (855) 511-6366

4. Teledentist



Forms, Documents, & Links


Meet Patrick, our "Benefits Guy"

If you have general questions or are interested in learning more about a particular benefits topic, Patrick can help you out! Just select your topic: Click HERE and he will cover the topic in a short video! 

Listing files in 'Department Materials'

Additional Links

Contact Information

Pension & Benefits Office

City Hall Building
235 Grand Street, 2nd floor
Waterbury, CT 06702 

Phone: (203) 574-6844
Fax: (203) 346-2685

Pension & Benefits Manager

Kameela Rahman

Benefits Analyst

Cindy Van Deursen 

Benefits Analyst
Heather Boyd

Administrative Associate III
Stephanie James


Medicare Office

City Hall Building
235 Grand Street, 2nd floor
Waterbury, CT 06702 

Phone: (203) 574-6830
Fax: (203) 753-6831

Health Care Liaison
Maureen Torrence

Retiree Benefits Specialist
Suzanne Nieves