Citizens Service Center

The Citizens Service Center (CSC) provides Waterbury residents with a centralized location for complaints, service and information requests. The CSC not only acts as a Help Desk for residents by answering routine questions and providing information on any number of issues, but it also logs in complaints and service requests, forwarding them to the appropriate department for action and resolution.  The CSC office is located on the first floor of City Hall, and can be contacted by calling 311 or 203-597-3444.

search knowledgebase

Search the Knowledgebase

Access general information such as Garbage or Recycling policies, the process of obtaining a Building Permit, or how to obtain an Animal license or Park Pass, or log in to check a service request status.
submit service request

Submit a Service Request

Request for a service such as a pothole repair, missed garbage, streetlight out, or abandoned vehicle.
download apps

Download iReportWTBY on your Smartphone

iPhone app on itunes or Android app on google play
call citizen service center

Call 311tooltip or 203-597-3444

If you prefer to call us during regular business hours, our Citizens Service Center number is 311 or 203-597-3444. We look forward to hearing from you.